With the travel interruptions and overall global uncertainty in the time of the coronavirus COVID-19, our River Oaks Travel team is here to help you as much as possible. Our team is committed to providing the same positive and excellent service you have come to expect as we help you to navigate changes and the coronavirus travel advisory:
1. Up-to-date Information
In response to the COVID-19 pandemic and associated coronavirus travel advisory, we are seeing airlines, cruise lines, hotels, and tour companies modify their cancellation policies and change fees. Our job as your travel advisors is to sift through all of the information and give you the most up-to-date policies so you can make an informed decision.
2. Rebooking Assistance
With cancellations and changes to flight reservations, cruise departures, and even Disney World, our team at River Oaks Travel is here to assist with giving you all of your options – be it cancelling the trip outright, changing destinations, or rebooking your travels for a future date. Phone wait times are extremely long, but we’re here to wait on hold so you can go about your day.
3. Advocating on Your Behalf
We are, have been, and will continue to be your travel advocates. Unlike a 1-800 number, we have your best interests at heart and are working with all of our affected travelers to negotiate the best cancellation and change terms possible. And if you are currently traveling or about to depart, we are here around the clock to assist with last-minute changes and handle any emergency situations. Whether this is your first trip with us or your fiftieth, our goal is always to be your trusted travel advocate in times of the coronavirus travel advisory and beyond.
4. Flexibility and Extra Assurance
Despite the uncertainty of what the next days and weeks may look like, we know that many travelers would like to keep planning for future adventures. No matter the stage of planning you’re currently in, we can help with booking flexible arrangements that can be changed or cancelled close to your travel dates if necessary. We also know which travel companies are offering the most flexible policies and can advise accordingly, in case there are future changes to the coronavirus travel advisory .
5. The Human Element
This is a stressful time not just for travelers, but for everyone in general. When you call us, you’re reaching a human and not another answering machine or recorded callback message. We’re also keeping up with your reservations and handling changes on your behalf, so you aren’t being passed from operator to operator and don’t have to explain your situation again and again. We know that cancelled trips are cancelled celebrations, honeymoons, or family time and understand how disappointing and frustrating it can be, and are here to help you through it all.
Have more questions about travel restrictions, disruptions, and the coronavirus travel advisory? Ask a River Oaks Travel advisor!
While we cannot guarantee answers to all of your questions, our team of advisors is here to assist with any questions you may have about upcoming travel. Contact us or make an appointment with one of our Houston travel agents.